Privacy Policy
Collection of Personal Information
You can browse our sites without revealing any personal information about yourself. Once you give us your personal information, you are no longer anonymous to us.
We may collect and store the following personal information:
1/ Email address, physical contact information, date of birth, gender information, and, depending on the service used, financial information such as credit card or bank account numbers;
2/ Transactional information based on your activities on the Website & Apps;
3/ Postage, billing, and other information you provide to purchase or dispatch an item;
4/ Community discussions, chats, dispute resolution, correspondence through our Website, Apps, and correspondence sent to us;
5/ Other information from your interaction with our Website, Apps, services, content, and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, Apps, ad data, IP address, and standard web log information;
6/ Additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies;
7/ Information from other companies, such as demographic and navigation data;
8/ Other supplemental information from third parties (e.g., if you incur a debt to the Company, we may conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law).
All personal data must be provided by you voluntarily unless indicated as mandatory. Failure to provide mandatory information may result in the Company being unable to process your request.
Marketing
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies to improve and personalize our services, content, and advertising. If you do not wish to receive marketing communications from us, simply indicate your preferences in the profile page or by notifying us.
Usage of Personal Information
We use your personal information to:
Provide the services and customer support you request;
1/ Resolve disputes, collect fees, and troubleshoot problems;
2/ Prevent potentially prohibited or illegal activities and enforce our User Agreement;
3/ Customize, measure, and improve our services, content, and advertising;
4/ Inform you about our services and those of our corporate family;
5/ Send you targeted marketing, service updates, and promotional offers;
6/ Compare information for accuracy and verify it with third parties;
7/ Provide aggregate information to our partners about our users without disclosing identifiable individuals.
Denial of Collection
You may withdraw your consent to our collection of your personal data and/or information at any time by notifying us or calling our customer service. In that event, we may not be able to identify you and provide you with a safe, smooth, efficient, and customized experience while using our site. Although you can browse through most of our sites without giving any information about yourself, some personal information is required to provide the Services you request.
Disclosure of Your Information
We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates others' rights, or protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.
Sharing Your Information
We may share your personal information within or outside Nigeria with:
1/ Third-party service providers under contract who help with our business operations;
2/ Third parties giving promotional offers (without disclosing your name and address);
3/ Other third parties to whom you explicitly ask us to send your information;
4/ Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity;
5/ Brand Protection Program participants under confidentiality agreement, as necessary for investigating fraud, intellectual property infringement, piracy, or other unlawful activity;
6/ Other business entities, should we plan to merge with or be acquired by that business entity.
Using Information from this Website
We enable you to share personal information to complete transactions. When users are involved in a transaction, they may have access to each other's name, user ID, email address, and other contact and postage information. In all cases, you must comply with data protection laws and give other users a chance to remove themselves from your database and review what information you have collected about them.
Cookies
We use “cookies” on certain pages to help analyze our web page flow, customize our services, content, and advertising, measure promotional effectiveness, and promote trust and safety.
Account Protection
Your password is the key to your account. Use unique numbers and letters and do not disclose your password to anyone. If your password has been compromised for any reason, you should immediately notify us and change your password. We will never ask for your password by phone or e-mail.
Accessing, Reviewing, Changing, and Retaining Your Personal Information
You can see, review, and request to change most of your personal information by signing on to the Website or Apps. Upon your request to customer service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. Otherwise, your personal information will be destroyed by us once we confirm there is no use for it.
Third Parties
Except as otherwise expressly included in this Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.
Consent
By continuing to use the Website or Apps, you consent to the processing of your personal data in accordance with the Privacy Policy, Terms & Conditions, and Seller/Merchant Agreement by the Company.
Changes to the Privacy Policy
Consultas reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website to be aware of the most recent applicable version of the Policy.
Consultas and its affiliates (“Company”) may collect your personal information when you communicate with us, either by logging into our platform (website/Apps) or contacting our customer service. The information we collect from you may be used and will be kept confidential. To protect your private information, we have established this Privacy Policy (the “Policy”) in accordance with industry best practices and applicable laws and regulations. This Policy describes how we handle your personal information on the app.consultas.com website, Apps, and related sites, services, and tools (the “Website”).
By accepting the Policy, Terms & Conditions, and the Seller Agreement during registration, you expressly consent to our collection, storage, use, and disclosure of your personal information as described in this Policy.